The life of a hotel staff is challenging and disciplined. It requires a lot of patience as the staffs have to continuously work round the clock to provide seamless service to their guests. In the hospitality industry, usually, there are 4 main departments that is the front house, food operations, event planning, and hotel management and each department have their daily tasks to perform. The front house consists of a front desk/receptionist, Concierge to take care of the hotel property, Bellhop to help guests move in and move out with their luggage. Food department includes a team of chefs, cooks, and beverage managers. The luxurious hotels have event planning department which consists of event planner team, wedding coordinator, and event manager. The hotel management department consists of the General manager, sales group, and the spa manager.
The functioning of a hotel and resort is a teamwork as all the departments have their own roles and responsibilities in order to make the visitor’s stay comfortable and enjoyable without any trouble. They ensure that the concerned staff is available at any moment to solve the problem faced by any guest during the stay. If the stay of a guest is comfortable and memorable they will surely book the hotel again in the future.
Hotel management job looks stressful and is sometimes restless during the peak days but the staffs are always to ready to tackle the situation. They have acquired the necessary knowledge and skills in their trainings and are adjusted to work in stress and under pressure.
My experience of interaction with most of the hotel and resort staff was great, they really love their jobs and are always smiling no matter how pressurized the situation is. They are the reason behind the happiness for the comfortable stay of the guests and the progress of the hospitality industry.